Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Shipping Times
We work with trusted international suppliers to bring you quality products at great prices. As a result, shipping typically takes:
- Standard Shipping: 8–20 business days
- Expedited Shipping (where available): 5–10 business days
Delivery times may vary based on your location and any customs processing in your country.
Free Shipping
We offer free standard shipping on all orders over $40.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Customs & Duties
Some international orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in your order total.
Lost or Delayed Orders
If your order hasn't arrived within 30 days of your shipping confirmation, please contact us at hello@thedoghaul.com and we'll make it right — no hassle, no runaround.