Refund policy
Your satisfaction is our priority. If something isn't right with your order, we've got you covered.
Our Policy
Due to the nature of our business, we do not accept physical returns. However, we are fully committed to making sure you're happy with every purchase.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or isn't what you ordered, email us at hello@thedoghaul.com within 7 days of delivery with:
- Your order number
- A clear photo of the issue
We'll review it promptly and either send you a free replacement or issue a full refund — your choice. No need to send anything back.
Lost or Missing Packages
If your tracking shows delivered but your order hasn't arrived, please check with neighbors and your local post office first. If it still can't be located, contact us at hello@thedoghaul.com and we'll resolve it for you.
Order Cancellations
Orders can be cancelled within 24 hours of purchase. After 24 hours, your order has typically already been submitted to our supplier and cannot be cancelled.
What We Don't Cover
- Change of mind purchases
- Incorrect shipping addresses provided at checkout
- Delays caused by customs or carriers outside our control
Contact Us
Questions? We're here. Reach us anytime at hello@thedoghaul.com and we'll get back to you within 1–2 business days.